Corporate Social Responsibility is and will continue to be the framework within which the strategic objectives of the Houm Hotels Group are developed, contributing to sustainable human development through the creation and promotion of social, environmental and economic values.
- Annual national and international publication of our Sustainability Report, thereby fulfilling our commitment to transparency and the promotion of sustainability.
- Maintaining our commitment to and support for the United Nations Global Compact, while continuing to work towards remaining part of the Travelife community, an international organisation with its own certification scheme aimed at promoting sustainability in tourist accommodation and supported by leading Tour Operators (FTO) and ABTA.
- Following a business strategy based on our principles, with our Code of Conduct serving as an essential tool for achieving our business objectives.
Customers
The Houm Hotels & Villas brand is being developed and strengthened as the basis for applying and standardising our economic, business, financial and sustainability practices across all establishments joining the Group. Our focus is always on continuous improvement that directly benefits our customers, who are the foundation and driving force behind all Houm Hotels & Villas activities. Without them, none of our projects would be possible.
Houm Plaza Son Rigo is firmly committed to ensuring the quality of service provided to our customers every day, improving communication channels and addressing any suggestions or complaints that may arise from this relationship. We listen to our customers, study their motivations and promote actions aimed at improving their experience with us.
Employees and Human Rights
We have a workforce in which there is no place for discrimination or exclusion. At Houm Plaza Son Rigo, we pursue a Human Resources strategy that promotes equality and a healthy work-life balance. We are committed to the training and professional and personal development of our employees and, of course, to safeguarding both their physical and psychological well-being through health and safety programmes and specific training and coaching initiatives.
Houm Hotels & Villas is firmly committed to protecting human rights and preventing any form of exploitation or abuse. Any reports or incidents of this nature will be addressed using all appropriate legal resources available.
Society and Community
The objective of our Social Action strategy is to contribute to and create social value in our establishments through collaboration with and promotion of charitable projects together with the Mallorca Hotel Federation and the Playa de Palma Hoteliers' Association.
We also aim to contribute to the economic, social and environmental development of our local community by creating employment, promoting activities that preserve and strengthen local traditions and identity, working with local suppliers, and progressively increasing the use of locally sourced products.
Suppliers
Houm Plaza Son Rigo considers it a priority to work and collaborate with suppliers that share our determination to operate responsibly and sustainably in matters relating to taxation, employment, human rights and environmental protection. Suppliers are expected to conduct their business ethically and comply fully with the legislation in force in each country in which they operate.
We favour small, local and nearby suppliers, thereby supporting the local economy while also helping to reduce the carbon footprint associated with the transportation of goods.
All suppliers will be made aware of our commitment to Corporate Social Responsibility and our support for initiatives such as the United Nations Global Compact and Travelife.
Environment
Through our Environmental Policy, we undertake a commitment to future generations by complying with applicable legislation, making responsible use of resources, appropriately managing environmental aspects and impacts, and strengthening environmental awareness within a framework of continuous improvement.
Our objective will always be to reduce energy consumption and our environmental footprint through energy efficiency, environmental best practices and the continuous pursuit of innovation. We will also seek to improve our customers' perception of our sustainability efforts through our actions.
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