The Houm Hotels Code of Conduct sets out the principles, values, and standards that guide our business operations and our relationships with employees, guests, suppliers, shareholders, and the community. It serves as a guide to acting consistently, responsibly, and in alignment with our corporate identity.
We base our commitment on closeness, family values, professionalism, trust, efficiency, innovation, and social and environmental responsibility. These values define our approach to hospitality, which focuses on delivering high-quality experiences, a warm human touch, and sustainable tourism in Mallorca.
We promote respect, equal opportunities, non-discrimination, occupational health and safety, professional development, and the responsible use of resources. We establish guidelines for honesty, confidentiality, and guest service, reinforcing well-being and safety in every service we provide.
We reject any legal non-compliance, fraud, corruption, bribery, manipulation of information, or unethical practice, reinforcing our commitment to transparency, environmental protection, social development, and the prevention of any situation that may violate people's rights. You can read the full information by downloading the document.
View document
EN